13500 FAQ —
Find All the Answers Here

Registering a 13500 account takes just three simple steps: enter your username, an active Malaysian phone number and a password, then verify your number with the SMS code sent to you. Once verified, your account is active immediately and you can make your first deposit in MYR to start playing. The whole process typically takes less than three minutes.

If you've forgotten your password, contact the 13500 support team by email at [email protected]. Have your registered phone number ready for identity verification. Our team will help you set a new password securely in no time.

Yes, the 13500 platform is fully optimised for mobile on both Android and iOS. No additional app download is needed — simply open your phone's browser, visit 13500, and you'll have full access to all games, deposits and withdrawals. Our mobile interface is responsive and easy to navigate on smaller screens.

13500 offers a wide range of entertainment categories — including live Sports Betting (football, badminton, cricket, basketball), Live Casino with real dealers (baccarat, roulette, blackjack), progressive jackpot slots with hundreds of titles, classic table games, Virtual Sports and fishing games. All categories are accessible from a single account.

13500 accepts a wide range of popular payment methods in Malaysia, including bank transfers via FPX (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank and more), Touch 'n Go eWallet, GrabPay and standard internet banking transfers. All transactions are processed in MYR and completed quickly and securely.

Deposits via FPX and e-wallets are typically credited to your 13500 account within minutes. For withdrawals, processing times vary by method — local bank transfers are generally completed within one to three hours on business days. If you experience any unusual delays, please reach out to our support team.

Account security is a top priority at 13500. All user data is encrypted with SSL, and our systems continuously monitor for suspicious login activity. For added security, we recommend using a strong, unique password and never sharing your login credentials with anyone. If you suspect unauthorised access to your account, contact our support team immediately.

Yes, 13500 is designed specifically for Malaysian users with a fully Malay-language interface. All menus, buttons, game instructions and transaction details are displayed in clear, easy-to-understand Malay — making the experience more comfortable, especially for users less familiar with English-language platforms.

You can reach the 13500 support team by email at [email protected]. We're here to help Malaysian users resolve any issues related to accounts, payments, games or technical matters. To speed things up, please include your account number or registered phone number in your enquiry.

13500 sets a low minimum deposit so more Malaysian users can enjoy the platform without having to spend a large amount. The exact limit may vary depending on your chosen payment method. For the latest minimum and maximum deposit information, check the deposit section in your account or contact our support team.

No, each user is only permitted to hold one account on 13500. Registering multiple accounts — whether using the same or different details — is strictly prohibited and may result in all associated accounts being suspended. If you've forgotten your existing login credentials, please contact our support team for account recovery assistance.

13500 is open to individuals aged 18 and above only. Age verification is carried out during registration, and we reserve the right to request proof of identity at any time. Any account found to belong to an underage individual will be closed immediately. We take our responsibility to protect minors seriously across all aspects of our operations.