13500 Privacy Policy —
How We Protect Your Information

1. Information We Collect

The 13500 platform collects several categories of information from users during registration, platform use, and financial transactions. This is done solely to ensure the platform operates smoothly and to provide a safe experience for every Malaysian user.

Account Information

During registration, you are required to provide your full name, email address, phone number, and date of birth. This information is used to verify your identity, enable secure login, and confirm that you meet the platform's minimum age requirement.

Payment Information

To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect information related to your chosen payment method — including the account holder's name and bank account number for withdrawal purposes. We do not store credit card numbers or other sensitive payment details directly in our system. All financial transactions are processed through secure payment channels.

Device and Browser Information

When you access the 13500 platform, we automatically collect technical information such as device type, operating system, browser version, IP address, and screen resolution. This data is used to detect suspicious login attempts, optimise how the platform displays across different devices, and resolve technical issues.

Usage Data

We record platform activity such as games played, session duration, betting amounts, and transaction history. This data is essential for security purposes, dispute resolution, and product improvement.

2. How We Use Your Information

All information collected by 13500 is used solely for the following purposes:

• Account management: Creating and maintaining user accounts, processing logins, and ensuring secure access.
• Transaction processing: Verifying and processing deposits and withdrawals in Malaysian Ringgit (MYR).
• Identity verification: Fulfilling KYC (Know Your Customer) requirements prior to processing your first withdrawal.
• Platform security: Detecting and preventing fraud, unauthorised access, and other unlawful activity.
• Customer support: Helping you resolve technical issues and account-related enquiries.
• Service improvement: Understanding how users interact with the platform to improve the overall user experience.

We do not use your personal information for marketing purposes without your prior consent.

3. Cookies & Tracking

The 13500 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our platform.

We use several types of cookies:

• Session cookies: Required to keep you logged in during an active session and to protect your account security.
• Preference cookies: Saving your language settings and display preferences so you don't have to reconfigure them on each visit.
• Analytics cookies: Collecting aggregated usage data to help us understand how users interact with the platform and where improvements are needed.

You can configure your browser settings to reject cookies, though this may affect certain platform functions such as automatic login.

4. Data Storage, Security & Third-Party Sharing

Security & Storage

All 13500 user data is stored on secured servers protected by SSL encryption and strict technical security measures. Access to databases containing users' personal information is restricted to authorised personnel only, and solely for legitimate operational purposes.

We retain your personal information for as long as your account remains active or as required to fulfil our legal obligations. Once an account is closed and the mandatory retention period has lapsed, your information will be securely deleted or anonymised.

Sharing with Third Parties

13500 does not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share necessary information with the following parties in limited circumstances:

• Payment providers: Transaction details required to process MYR deposits and withdrawals are shared with payment service providers such as local banks and digital wallet providers.
• Game providers: The minimum information required to enable access to third-party games within the platform.
• Legal authorities: We may be required to disclose certain information to the relevant authorities if mandated by applicable law.

5. User Rights Regarding Personal Data

As a 13500 platform user, you have the following rights regarding your personal information:

Right to Access

You have the right to request a copy of the personal information we hold about you. Submit your request by emailing our support team. We will process it within a reasonable timeframe and provide the information in a readable format.

Right to Rectification

If you find that the personal information we hold about you is inaccurate or outdated, you have the right to request a correction. Certain details such as your name and phone number can be updated directly through your account settings on the 13500 platform.

Right to Deletion

You may request deletion of your personal information by closing your account and submitting a written data deletion request. Please note that we may be required to retain certain records for a legally stipulated period before a full deletion can be carried out.

6. Policy Changes and How to Contact Us

Changes to This Privacy Policy

13500 reserves the right to update or amend this privacy policy at any time to reflect changes in data handling practices, legal requirements, or platform improvements. Any material changes will be communicated to users via appropriate notice. The date of the most recent update will always be displayed at the top of this document.

Continued use of the 13500 platform following any changes to this privacy policy constitutes acceptance of the updated version. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding your data privacy on the 13500 platform, please contact our support team by email at [email protected]. Include your username and a brief description of your query so we can respond accurately and promptly.

You may also refer to the FAQ us to get answers to general questions about your account and privacy, or review Terms & Conditions to fully understand the rules governing use of the platform.