13500 Responsible Gaming —
Play Smart, Stay Well
13500 puts the well-being of Malaysian users first. This page is here to help you enjoy entertainment responsibly and maintain a healthy balance in your everyday life.
1. 13500's Commitment to Responsible Gaming
At 13500, online entertainment only means something when it's enjoyed in a healthy and balanced way. We believe every user deserves a gaming experience that's genuinely fun — without it taking a negative toll on their personal life, finances, or relationships.
Responsible gaming isn't just a slogan — it's built into how we design our platform and how we engage with our users in Malaysia. We provide the information, tools, and guidance that help users make informed decisions every time they use 13500.
All entertainment on our platform — whether Sports Betting, Live Casino, slots, or table games — is designed to be enjoyable, not a source of stress or financial strain. Our core principle: only play with money you can set aside for entertainment, never money you need for essentials.
2. Signs of At-Risk Gaming Behaviour
Recognising the early warning signs is the first step to staying in control. Here are some indicators to watch out for in yourself or someone you care about:
- Feeling compelled to play every day, or uncomfortable when you're not playing.
- Borrowing money or using funds meant for other needs to finance your gaming activity.
- Hiding gaming activity from family members or friends.
- Consistently playing longer or spending more than you planned.
- Using gaming as an escape from problems, stress, or negative feelings.
- Frequently trying to "chase" losses with bigger bets.
- Neglecting work, family, or social responsibilities because of time spent gaming.
If you recognise two or more of these signs in yourself, we encourage you to use the available self-control tools or talk to someone you trust.
3. Setting Healthy Time & Budget Limits
One of the most effective ways to keep your gaming responsible is to plan ahead before you start. Here are some practical tips we recommend to all 13500 users:
Budget Limit
Set a maximum amount in MYR (RM) that you're comfortable spending on entertainment each week or month — and stick to it. Think of it the same way you'd think about spending on a movie ticket or a night out — it's an entertainment expense, not an investment. Once you hit your budget limit, stop playing regardless of the circumstances.
Time Limit
Set a clear time limit for each gaming session. As a general guide, it's best to keep each session to no more than one or two hours at a time. Use a watch, phone timer, or your device's reminder feature to make sure you stop when the time is up. Take a break of at least a few hours between sessions.
Regular Breaks
Take a short break every 30 to 45 minutes while playing. Stand up, move around, drink some water, and rest your eyes. Regular breaks help you make clearer decisions and prevent the kind of fatigue that can cloud your judgement during play.
4. Self-Control Tools on 13500
13500 offers several self-control options to help you manage your platform usage in a more controlled and responsible way.
Deposit Limit
You can request daily, weekly, or monthly deposit limits on your account. These limits will block any deposits that exceed the amount you've set for the relevant period. To set or change a deposit limit, contact our support team at [email protected]. Any reduction in limits takes effect immediately, while increases are subject to a review period.
Cooling-Off Period
If you feel you need a break from the platform for a short period — whether that's a day, a few days, or up to a month — you can request a cooling-off period through our support team. During this time, you won't be able to access your account or make any deposits. It's a healthy step that gives you the space to rest and reassess.
Self-Exclusion
For users who feel they need a longer break or want to stop entirely for an extended period, a self-exclusion option is available upon request. This allows your account to be blocked from all activity for a longer duration. We take all self-exclusion requests seriously and act on them promptly. Please contact us at [email protected] to apply for this option.
5. Minor Protection
13500 strictly prohibits use by anyone under the age of 18. This isn't just a policy requirement — it's our moral responsibility to the Malaysian community.
During registration, we require age verification and reserve the right to request valid proof of identity at any time. Any account found to belong to a minor will be closed immediately without compensation.
We encourage parents and guardians to take the following steps to protect young people:
- Make sure devices used by children have active parental controls enabled.
- Do not share your account login details with anyone, including family members.
- Always log out of your account fully when it's not in use, especially on shared devices.
- Have open conversations with your children about the risks of gambling and the importance of managing money responsibly.
If you suspect that someone under the age of 18 has registered or is using 13500, please contact us immediately at [email protected] so we can take prompt action.
6. Life Balance & Seeking Professional Help
Playing on 13500 should be a small part of a full, balanced life — not the main focus of it. We encourage all users to keep their lives healthy by prioritising family, work, health, and social relationships over gaming.
Signs of a healthy balance in the context of online entertainment include: playing only when you're in a good headspace, not playing when you're stressed or angry, and being able to stop when your time or budget limit is reached without feeling pressured to continue.
When You Need Further Help
If you or someone you know is struggling with problem gambling, you don't have to face it alone. Professional help is available in Malaysia for both individuals and families affected.
For immediate support or more information, you can reach the 13500 support team at [email protected] and we'll assist you with self-control options or point you toward the right resources. Any conversations about these matters are handled with complete confidentiality and without judgement.
Remember: asking for help is a sign of strength, not weakness. 13500 is always here to support users who need help gaming more responsibly — or stopping altogether, if that's the right choice for them.
Set a play timer
Manage your RM spending
Take a break when needed
Account block on request
Questions About Self-Control or Your Account?
Contact our support team at [email protected] for help with deposit limits, cooling-off periods, or self-exclusion options. You can also visit our FAQ page for more information.